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Prime Brokerage - Hours of Operations (General)

The Prime Brokerage Portal is available 24 hours a day, seven days a week.  Specific applications within Prime Brokerage may not be available at certain times.  Please refer to each application's notice below for their respective Hours of Operations.


Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by e-mailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:



 

Prime Brokerage - Hours of Operations for Specific Prime Brokerage Applications
To learn about Hours of Operations for a specific application, select one of the options below:

New Issue US Cash Equity Trading
Municipal Bond Trading US Corporate Trading
CMO Offerings European Sovereigns
Stock Loan Availability

Prime Brokerage - Hours of Operations (New Issue)

The Prime Brokerage Portal and the New Issue application are available 24 hours a day, seven days a week.  Allocations will only be available subsequent to the pricing of each transaction.

Trading / Transaction Hours
Indications of interest can be entered via the application 24 hours a day, seven days a week.

Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.


Prime Brokerage - Hours of Operations (US Cash Equity Trading)

The Prime Brokerage Portal and the US Cash Equity Trading application are available 24 hours a day, seven days a week.

Trading / Transaction Hours
Orders can be entered via the application at all times except for the hours of 4:00 PM to 5:30 PM (EST); orders entered during these hours will be rejected. All orders entered between 5:30 PM and 7:30 AM (EST) will be queued for processing on the next business day. When processing begins the next business day at 7:30 AM (EST), queued orders will be eligible for acceptance and acknowledgment by Merrill Lynch. Orders entered on business days during the hours of 7:30 AM to 4:00 PM (EST) will be processed and eligible for acceptance and acknowledgement as they are submitted. If you do not receive timely acknowledgement of your orders, please contact Prime Brokerage Help Desk.

Scheduled Downtime, Site Maintenance or Emergency
Scheduled downtime for back-end connectivity occurs between 5:30 PM and 6:00 PM (EST) during which time orders will be queued for processing. In addition, service may be interrupted periodically for site maintenance or an emergency. In case of such an event and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.


Prime Brokerage - Hours of Operations (Municipal Bond Trading)

The Prime Brokerage Portal and the Municipal Bond Trading application are available 24 hours a day, seven days a week.

Trading / Transaction Hours
Trades can be entered via the application between 8:00 AM - 5:00 PM (EST).  Users will be able to view offerings and access other non-execution functions outside trading hours.

Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.




Prime Brokerage - Hours of Operations (US Corporate Trading)

The Prime Brokerage Portal and the US Corporate Trading application are available 24 hours a day, seven days a week.

Trading / Transaction Hours
Trades can be entered via the application between 8:45 AM - 4:00 PM (EST) except the market Holidays and unscheduled downtimes.

Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.


Prime Brokerage - Hours of Operations (CMO Offerings)

The Prime Brokerage Portal and the CMOs Offerings application are available 24 hours a day, seven days a week.

Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.


Prime Brokerage - Hours of Operations (European Sovereigns and European High Grade Corporates)

The Prime Brokerage Portal and the European Sovereigns and European High Grade Corporates application are available 24 hours a day, seven days a week.

Trading / Transaction Hours
Transaction hours are subject to change daily based on country, currency, product and trading considerations. Generally, trades can be entered via the application between 7:30 AM- 5:30 PM. To get specific daily updates listed by product, click "Opening Hours" in the left hand navigation bar within the application. If you have any questions, trading desk personnel may be reached during the hours listed above in London.

Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.

Prime Brokerage - Hours of Operations (Stock Loan Availability)

The Prime Brokerage Portal and the Stock Loan Availability application are available 24 hours a day, 7 days a week. The data in the application is updated as follows:

U.S. and Canadian Availability is updated once per day, usually around 7 am EST. International Availability is updated hourly from Sunday 9pm (London time) through to Friday 11pm (London time). There are no updates for U.S./Canadian and International Availability over the weekend.

Scheduled Downtime, Site Maintenance or Emergency
Service may be interrupted periodically for site maintenance or an emergency. In case of such an event, and assistance is required, please contact Prime Brokerage Help Desk by emailing us at MLPrime_Helpdesk@ml.com or by contacting us directly to inquire about your account:


 


For free international access use the AT&T Direct Database located on our Contact Us page.